FAQ
Materials & Production
How do you choose your materials and make your pieces?
At Anekdot, we think carefully about the materials we work with, how we produce our pieces and how we can make the most of what we have. Our approach includes:
- Working with surplus, leftover and recycled materials. We select materials for their quality, texture and suitability for our designs, and use surplus and leftover fabrics where we can.
- Making the most of the materials we source. We develop our designs around the materials available to us and look for ways to use as much of each fabric as possible.
- Producing in smaller quantities. Many of our styles are made in limited runs, depending on the materials available, rather than being produced in large seasonal quantities.
- Producing in Europe. Our pieces are designed in Berlin and either sewn in our studio in Berlin or sewn at our partner factory in Poland. We value the people and craftsmanship behind our products and choose small-scale, female-led production over mass manufacturing. Our in-house production and production partner confirm that the working conditions at production sites comply with applicable employment, wage, working-time and health and safety requirements.
- Designing pieces to be worn in different ways. Many Anekdot styles are versatile and can become part of your wardrobe beyond a single occasion.
- Choosing packaging thoughtfully. We use recycled and recyclable paper packaging materials and avoid unnecessary packaging.
- Handling orders and returns from our Berlin studio. This allows us to manage our own fulfilment and returns directly.
- Supporting repair and longer use. We offer repair services and advice to help you care for your Anekdot pieces and continue wearing them for as long as possible.
For more information visit our About page.
How can I find the material composition of the products?
Where are the materials produced?
Almost all of our materials are sourced from Italy, where we have built relationships with suppliers whose materials we value for their quality, texture and feel. We also work with Italian suppliers who offer surplus and leftover materials, allowing us to incorporate existing fabrics into our collections.
In addition to our Italian suppliers, we source organic cotton locally in Berlin from a German supplier, and our hardware comes from a supplier in France.
On our About page you can find more detailed information about our materials.
What do you mean with upcycling?
We give existing materials a new place in our collections. Our upcycled fabrics come from fashion industry surplus, end-of-line materials, production off-cuts and other fabrics that are no longer needed for their original purpose.
We are always looking for new materials and unexpected finds. This might mean sourcing surplus from a closing factory, working with makers who have materials left over, or discovering fabrics from production over-runs, errors or miscalculations.
The materials we use have never been previously worn. Instead, they are fabrics that already exist and that we can incorporate into new designs. We love discovering beautiful textiles and finding new ways to use them, often creating limited quantities according to what is available.
For us, upcycling is a way of letting the materials themselves inspire the design — turning unexpected finds into pieces made to be worn, enjoyed and loved.
On our About page you can find more information about our materials.
Where are the products produced?
Anekdot started with production exclusively in Berlin, reflecting our desire to work closely with the people making our pieces and to keep production close to home. Since 2019, we have also been working with a manufacturer in Poland, where parts of our collection are produced.
Our Polish production partner is located around four hours from Berlin, allowing us to maintain a close working relationship and visit the production site when needed. We have thoughtfully selected our production partner and value close communication and transparency throughout the production process. They are female-led, the seamstresses are paid above minimum wage, the working hours comply with applicable law and there is no forced or child labour taking place in their premises. They are also small enough to accommodate our small production quantities and flexible production methods, taking into account the availability of our upcycled fabrics.
Today, Anekdot pieces are made in both Berlin and Poland. This combination allows us to work on a wide range of designs, from small-batch collections to custom-made pieces, while maintaining close relationships with the people involved in making them.
You can find more details on our About page.
Sizing & Ordering
Which size should I buy?
To determine the best size for you, we recommend checking our size guide, which provides detailed measurements for each size, including bust, waist, and hip measurements. Here’s a quick way to measure yourself:
- Bust: Measure around the fullest part of your bust while wearing a bra that fits well.
- Waist: Measure around the narrowest part of your waist, usually just above the belly button.
- Hips: Measure around the fullest part of your hips, keeping the tape level.
Once you have your measurements, compare them with our size chart to find your perfect fit. Keep in mind that different styles may fit differently, so it's always good to check the specific product details for any fit notes.
If you’re still unsure or have questions about a particular item, feel free to reach out to us at customercare@anekdotboutique.com. We’re here to help you choose the right size for your unique shape and style!
How do the sizes fit?
Our sizes are designed to fit true to size, but we recommend checking our size guide for the best fit. The guide provides measurements for each size to help you choose the right one based on your body measurements. If you’re still unsure about sizing, feel free to reach out to us at customercare@anekdotboutique.com, and we’ll be happy to assist you!
Are there differences in fit between the various models?
Yes, there can be some differences in fit between our various models, as each design may have unique cuts and styles. Additionally, elastics can have different high stretch levels, which may affect the overall fit. We recommend checking the product descriptions and size guides for specific measurements and fit information for each item. If you have any questions about a particular model, feel free to reach out to us at customercare@anekdotboutique.com, and we’ll be happy to help!
Are there options for personalization or selection of other colors?
Yes, we offer options for personalization and color selection on some of our products! You can find available color choices in the product details section. Additionally, we are happy to accommodate special requests, such as selecting a different lace for a specific style or creating a custom-made piece tailored to your size. Please note that personalized items cannot be refunded, returned, or exchanged. For personalization options and special requests, please check the specific product page or reach out to us at customercare@anekdotboutique.com. We’re here to help you find the perfect fit for your unique style!
Is there a way to check the availability of an item?
You can check the availability of items directly on our website. Each product page reflects the current stock levels, so you’ll be able to see if an item is in stock or out of stock in real time. If you’re unsure or have any additional questions, feel free to write us an email at customercare@anekdotboutique.com, and we’ll be happy to assist you!
Can I be notified when an out-of-stock item is available again?
Yes, you can! If an item is out of stock, simply visit the product page and look for the option to sign up for restock notifications. Enter your email, and we’ll notify you as soon as the item is back in stock. If you need any assistance, feel free to reach out to us at customercare@anekdotboutique.com.
Which payment options are available?
We offer secure payments with Paypal, cards, Shop Pay, Google Pay, Klarna Pay Later and Sofort. For international (non German) orders some additional or varied payment methods may be found, depending on your country.
Can I cancel or change my order?
Since we ship all orders directly from our own studio we are able to cancel or change your order if you write before it has been shipped. If your order has been shipped already, you will have to wait until receiving it. Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. You can find your way to our return portals here where you register your exchange/return and can download a return label.
Is there a loyalty program or discounts for returning customers?
Yes, we offer a loyalty program for our returning customers!To join the loyalty program, simply click on the "Rewards" button at the bottom right side of our page. By signing up, you can earn points on every purchase, which can be redeemed for discounts on future orders. Additionally, we often share exclusive promotions over our newsletter and discounts with our loyal customers. If you have any questions, feel free to reach out to us at customercare@anekdotboutique.com for more details!
Shipping & Delivery
We use all major carriers, and local courier partners. You’ll be asked to select standard or express shipping during checkout.
What is the shipping policy?
Once your order is placed, you’ll receive a confirmation email letting you know it’s been successfully processed. After your order has been fulfilled, you’ll receive another email with tracking information so you can follow your shipment. Please note that shipping fees are non-refundable in the case of returns.
Shipping costs
Shipping costs are based on your country and will be added in checkout. When you order over a certain amount, Free shipping will apply. Please check the announcement bar at the top of the page to find out the minimum order value to receive Free shipping.
How long does it take to receive my order?
Delivery times vary based on your location and the chosen shipping method. Typically, orders are processed within a few business days. Standard shipping within Germany usually takes 3 to 7 days, while international orders typically arrive within a week.
If an item is out of stock but can still be ordered, please note that it may take up to 3 weeks to receive handmade items, depending on the workload of our seamstress. For detailed information, please refer to our shipping policy or contact customer care.
How can I track my order?
When your order has been shipped, you’ll receive an email with tracking information so you can follow your shipment.
If you didn't receive any email within a week, please contact us at customercare@anekdotboutique.com and we're happy to inform you about your order/shipping status.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs, tax & duties may apply and will be added at checkout.
Exchanges & Returns
Can I exchange my order?
Yes, you can exchange your order! Please follow these steps:
- Register your exchange via our Returns Portal. If you're outside Germany, please contact us via customercare@anekdotboutique.com and we'll guide you.
- Click on "I want to exchange my order" and include a note specifying the item you'd like to receive.
- Package the items carefully and include the exchange form.
- Send the package to:
Anekdot co. Velt Studio
Hof 3, TRH 4, 1. OG
Urbanstr. 71
10967 Berlin
Please note that return shipping costs are your responsibility. Exchanges will be sent back to you at no additional shipping charge. We encourage conscious purchasing to reduce environmental impact.
Important: The hygiene stickers and hangtags must remain attached, and the item must be in pristine condition. Returns should be received within 14 business days of your order.
For our Berlin customers, you can also schedule a personal fitting appointment in our studio through this link: StudioAppointment.
Can I return my order?
Yes, you can return your order within 14 working days. To make the return process as smooth as possible, please follow these steps:
- Register your return via our returns portal: (https://anekdotboutique.com/apps/returns). Customers from countries outside Germany please contact us via customercare@anekdotboutique.com
- Indicate the reason for your return on the return form.
- Carefully package the items and include the return form.
- Send the package to the following address:
Anekdot co. Velt Studio
Hof 3, TRH 4, 1. OG
Urbanstr. 71
10967 Berlin
Please note that the return shipping costs will be your responsibility. Every return has an ecological footprint. Out of love for the environment and to support a more sustainable future, we kindly ask you to make conscious decisions and to avoid returns whenever possible.
Important: The hygiene stickers and hangtags must still be attached to the item, it must be in pristine condition, and the return must be received back by us within 14 business days after receiving the order.
For our customers in Berlin, we even offer the option of a personal appointment with fittings in our studio. You can book an appointment through this link: Studio Appointment.
Are returns free of charge?
At Anekdot Boutique, we prioritize sustainability in everything we do, which extends to our return policy. Returns are not free, as we believe that each return contributes to carbon emissions and impacts the environment. By asking customers to cover return shipping costs, we encourage more mindful purchasing decisions, helping to reduce unnecessary returns and their ecological footprint.
However, we understand that shopping online can sometimes lead to mismatches. For this reason, we offer the option to purchase a prepaid return label for German customers at a cost of €7.50. For customers in other countries, please find your own best suitable shipping provider. And please send tracked shipment for safety, since we will not cover for lost shipments.
We are committed to providing detailed sizing information and personalized support to help you choose the right items. Every dollar saved from not covering returns goes back into our commitment to sustainable practices, ethical sourcing, and creating quality pieces that last.
What shall I do if I receive a faulty product?
We’re sorry to hear that you received a faulty product! To resolve this issue, please follow these steps:
- Take a clear picture of the faulty product so we can assess the issue.
- Contact our customer care team by sending an email to customercare@anekdotboutique.com, including the picture and a brief description of the problem.
Once we receive your email, we will guide you through the return process to ensure you are taken care of. Thank you for your understanding.
How do I know when my return arrived?
If you used a tracked shipment for your return, you can monitor its status directly through the tracking information provided by your shipping carrier.
Additionally, you will receive an email from us as soon as we have received your return.
What happens with returned products?
At Anekdot, sustainability is a core value, and we ensure that nothing goes to waste. Returned products in good condition are carefully inspected and sold again. We also change the hygienic stickers to maintain product integrity.
If a returned product is excessively dirty or not in acceptable condition, we do not accept the return and will send it back to the customer.
Garment Care
Caring for your Anekdot correctly is important to ensure longevity and lasting quality. Please follow the below care instructions carefully and attentively. Always take note of the care label in your Anekdot item.
How do I wash my lingerie?
- We only recommend hand washing!
- Wash light and dark colours separately.
- We recommend using a gentle all natural or organic, and non-toxic liquid soap or detergent.
- Avoid rubbing, wringing or twisting your items
- Do not soak.
- If you use tapwater if possible rinse clean with fresh spring or filtered water.
- Sponge dry any excess water with a clean dry towel, lay flat on a towel to dry in the shade only, do not tumble dry.
How do I wash my swimwear?
- Always rinse your Anekdot Swim in clean spring or filtered water after wear.
- Squeeze water out gently, do not wring or twist.
- Hand wash in cool water only. Please note, this does not include a delicate or hand wash machine cycle.
- Wash light and dark colours separately.
- Use a gentle all natural or organic, and non-toxic liquid soap or detergent.
- Avoid rubbing and wringing.
- Lay flat to dry in shade only, do not tumble dry.
How do I wash my loungewear?
- Thoroughly follow specific care instructions on the inside label of the garment. Take note of any extra information on swing tags.
- We recommend using a gentle all natural or organic, and non-toxic liquid soap or detergent.
- When ironing is needed, make sure to use a press cloth between the iron and the fabric.
