We aim to process your order within 1-4 working days. However because we produce limited editions and keep stock levels low to avoid unsold stock / remaining odd sizes, some products are made-to-order and take a little longer before being shipped. If you have a specific request of delivery date, let us know at firstname.lastname@example.org and we will do our best to meet your wishes.
Anekdot ships orders worldwide. We are not responsible for any custom tax from your country. Delivery cost will be charged in addition and will be displayed in the ‘Total Cost’.
Orders within Germany are sent with DHL GoGreen (Track and Signed). All International orders are sent with Deutsche Post International Track and Signed or UPS. Please note that we are not responsible for lost or damaged packages.
Note: Shipment cost to most non-EU countries is currently much higher than usual due to COVID-19 and the war in Ukraine. We are changing back to a lower rate as soon as possible.
If you are not fully satisfied with your purchase we will offer a refund or exchange. Please contact us on email@example.com. Quote on the subject “I wish to exchange/return my item” and include your name, surname, item name and delivery address. You don't have to specify the reason for the return, but we highly appreciate if you do since that allow us to understand your needs and improve our products and customer service.
In order to receive a refund or exchange you have to return the product within 14 days of receipt, unless we have notified you otherwise. The days are counted from the day you receive the items until the day you post them. Items must be unworn and in their original condition with all garment tags still attached. We will issue a full refund or exchange on receipt, excluding the original delivery charge.
For all returning orders, there is a €5 handling fee charged.
1. For hygienic reasons panties and swimwear bottoms will arrive with a hygiene liner (compostable sticker) and a sealing thread. Please keep your underwear on while trying on the garment and only remove the liner once you decided to keep it. If you ordered more items than you intend to keep and if you don’t need to try all of the items before returning, please then also keep the sealing thread, so we know that the item has not been tried on and don’t need to exchange the hygiene sticker then when we receive your return. Thongs can not be returned if they are tried on, they are not refundable if the sealing thread is removed.
2. The item is your responsibility until it reaches us. We strongly recommend that you send by a tracked method that insures you for the value of goods. Make sure to retain the proof of postage, we are not liable for any items that have not been delivered to us.
3. We do not refund postage costs, unless otherwise stated. We are a small independent brand and our items are only available in limited quantities. We simply don’t have margins as the big brands, and we ask for your understanding that we can not cover the costs of regular returns. Delivery charges are only refundable where goods are faulty and a refund is made.
4. All items bought on SALE can be exchanged for another item or online credit within 14 days but not refunded. Online credit cannot be exchanged for a cash refund at any point.
Our return address:
Anekdot c/o Velt studio
Hof 3, TRH. 4, OG. 1
Anekdot accepts payments made via Manual Bank Transfer, PayPal and Credit Card transactions processed via Shopify payments or Google Pay. Manual bank transfer is the only payment method with zero payment fees.